FAQ

How long does it take to manufacture the ordered clothes?

As we accept a wide variety of clothes styles and provide custom branding, the production takes from 2 to 3 weeks.

After the payment is received we order blanks, add custom logos and prepare them for shipping.

How long does the shipping take?

Merchandise is produced in Lithuania, Vilnius, therefore the shortest delivery times are within Lithuania – 1-3 working days after manufacturing.

In other European countries the delivery takes 3-8 working days. Outside of Europe delivery is expected to take around 2 weeks.

Do you accept urgent orders or provide express delivery?

In some cases we accept urgent orders – however these must be discussed prior ordering and may cost slightly more.

We also provide worldwide express delivery options.

Do you have minimum order quantity?

No – we accept orders as small as 1 unit!

Our platform aims to simplify the ordering process and eliminates the need to have a dedicated person collecting funds and taking orders from members.

We hope that with our help your Rotary / Rotaract club members can simply take care of their individual apparel needs.

Can I return an order if the size does not fit?

We manufacture all products according to customers individual selection of clothes styles, colors and custom logos, therefore we are unable to accept returns.

Before submitting your order, please pay attention to the measurements of each product. If you have doubts – please ask and we will try to help you!

What is the quality of Rotamerch.com products?

Most of our products are manufactured from 100% organic cotton, or a combination of organic cotton and recycled polyester.

These materials ensure that the apparel provides a unique feeling of comfort and great durability (washability) results!

More information about the quality of our offered products can be found here.

The logo decoration technologies are also selected accordingly to deliver accurate colors and details.

What to do if I cannot find my Rotary / Rotaract club?

To have your club enlisted in our platform please contact us by info@rotamerch.com

We will find best apparel and logo decoration options and list your clubs merchandise in our platform for free.

What if I find my club but can’t find the color combination I want?

If you do not find your desired colors or styles, please contact us – we will try to find your requested products.

Does this platform contribute to charity in any ways?

Yes we dedicate a small contribution of XX euro from each product to Lithuanian Rotary International District 1462.

These funds are later allocated and distributed to various clubs to support their local charity projects.